Remote Support


1. Click the above banner (or click here), a file download will begin

Step one looks like this.
Step 1

2. Run the download from the web, or double-click the file after downloading it. You’ll see the following screen:

Run the downloaded file.
Run the download
Allow the app to run.
Allow this to run.

3. When this window appears, tell your remote support agent the nine digits in the box.

Nine-digit ID
The nine digits are your ID.

Your remote agent now has control over your PC, and can help you further. After the session has closed, there will be nothing to uninstall or clean up, and the agent cannot re-connect without your permission and cooperation. If you see the following warning, it is okay to dismiss.

Click the lower option.
Click the lower option.

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