1. Click the above banner (or click here), a file download will begin
2. Run the download from the web, or double-click the file after downloading it. You’ll see the following screen:
3. When this window appears, tell your remote support agent the nine digits in the box.
Your remote agent now has control over your PC, and can help you further. After the session has closed, there will be nothing to uninstall or clean up, and the agent cannot re-connect without your permission and cooperation. If you see the following warning, it is okay to dismiss.
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